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Monthly Archives: October 2015

Consumer Rights Act 2015: legibility

Written on October 5, 2015 at 11:45 pm, by

On the same day the Consumer Rights Act 2015 came into force, I received a set of revised terms and conditions for my Tesco Credit card, spelling out my new consumer rights. It is written in (mostly) plain English, which is good. But it is entirely set in 6pt type. Which is not good. This is  Continue Reading »

The Consumer Rights Act 2015: the end of small print?

Written on October 5, 2015 at 2:26 pm, by

Last week the new Consumer Rights Act 2015 came into force. One notable provision is that it acknowledges the problem of small print. Plain English has actually been mandated for some time, in theory at least. The Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs) stated that:  “7.—(1) A seller or supplier shall ensure that  Continue Reading »