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Category Archives: Legal information

The Oxford comma in the news

Written on March 17, 2017 at 11:32 am, by

The Oxford comma, or serial comma, is a comma inserted in a list before the final ‘and’ or ‘or’: ‘Apples, oranges, bananas, and pears’ has a serial comma. ‘Apples, oranges, bananas and pears’ does not. It can seem like one of those punctuation pedantries which does not matter in real life, but it’s recently appeared in  Continue Reading »

Brilliant new guidance on unfair contract terms

Written on October 24, 2016 at 4:28 pm, by

Full marks to the Competition and Markets Authority for a great new initiative to help businesses understand the Consumer Rights Act 2015. They found through a survey that fewer than half of businesses understood their obligations, so now they’ve produced some clear guides about the key issues, including videos which you can view on YouTube.  Continue Reading »

Simple Action 4: the small print

Written on April 26, 2016 at 3:57 pm, by

Thanks to all those who came to the Simple Action day on 13 April in London. We came up with some interesting responses to the consultation from the Department of Business, Innovation and Skills (BIS). They are looking for ways to make Terms and Conditions (T&Cs) more accessible. We felt that rather than dive into recommending  Continue Reading »

A small print challenge

Written on April 26, 2016 at 11:49 am, by

    This is a money-off coupon from Sainsbury’s. The front I can read. The back less so. The image above is not particularly unflattering to it – printed in faint orange, slightly fluorescent, it really is that illegible. To give you an idea of scale, the width is about the same as the short edge of a  Continue Reading »

Good cop, bad cop in Ts & Cs: examples wanted

Written on April 20, 2016 at 10:08 pm, by

If you’ve found examples of marketing promises (good cop) eroded by the small print (bad cop), please let me have them. Here’s an example I experienced recently buying some paving stones online. Large print (my italics) promises convenient delivery time: “How will I know when the goods will arrive? With the exception of small goods  Continue Reading »