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Tag Archives: contracts

The Oxford comma in the news

The Oxford comma, or serial comma, is a comma inserted in a list before the final ‘and’ or ‘or’: ‘Apples, oranges, bananas, and pears’ has a serial comma. ‘Apples, oranges, bananas and pears’ does not. It can seem like one of those punctuation pedantries which does not matter in real life, but it’s recently appeared in  Continue Reading »

Brilliant new guidance on unfair contract terms

Full marks to the Competition and Markets Authority for a great new initiative to help businesses understand the Consumer Rights Act 2015. They found through a survey that fewer than half of businesses understood their obligations, so now they’ve produced some clear guides about the key issues, including videos which you can view on YouTube.  Continue Reading »

A small print challenge

    This is a money-off coupon from Sainsbury’s. The front I can read. The back less so. The image above is not particularly unflattering to it – printed in faint orange, slightly fluorescent, it really is that illegible. To give you an idea of scale, the width is about the same as the short edge of a  Continue Reading »

Good cop, bad cop in Ts & Cs: examples wanted

If you’ve found examples of marketing promises (good cop) eroded by the small print (bad cop), please let me have them. Here’s an example I experienced recently buying some paving stones online. Large print (my italics) promises convenient delivery time: “How will I know when the goods will arrive? With the exception of small goods  Continue Reading »

Consumer Rights and transparency

In my post of 5 October I posed a series of questions arising from the new Consumer Rights Act. The first was: How can companies comply with the transparency requirement? This is defined in the Act as plain intelligible language, and legibility. Is there a set of standards that could be applied by the courts, or  Continue Reading »