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Tag Archives: fine print

Brilliant new guidance on unfair contract terms

Full marks to the Competition and Markets Authority for a great new initiative to help businesses understand the Consumer Rights Act 2015. They found through a survey that fewer than half of businesses understood their obligations, so now they’ve produced some clear guides about the key issues, including videos which you can view on YouTube.  Continue Reading »

Simple Action 4: the small print

Thanks to all those who came to the Simple Action day on 13 April in London. We came up with some interesting responses to the consultation from the Department of Business, Innovation and Skills (BIS). They are looking for ways to make Terms and Conditions (T&Cs) more accessible. We felt that rather than dive into recommending  Continue Reading »

A small print challenge

    This is a money-off coupon from Sainsbury’s. The front I can read. The back less so. The image above is not particularly unflattering to it – printed in faint orange, slightly fluorescent, it really is that illegible. To give you an idea of scale, the width is about the same as the short edge of a  Continue Reading »

Good cop, bad cop in Ts & Cs: examples wanted

If you’ve found examples of marketing promises (good cop) eroded by the small print (bad cop), please let me have them. Here’s an example I experienced recently buying some paving stones online. Large print (my italics) promises convenient delivery time: “How will I know when the goods will arrive? With the exception of small goods  Continue Reading »

The small print – join our Simple Action

Simple Action day, London, 13 April 2016 The Department for Business, Innovation & Skills has published a call for evidence about how T&Cs can be made more accessible for consumers. You can find it here: https://www.gov.uk/government/consultations/improving-terms-and-conditions If you’d like to help us put together creative ideas for a Simplification Centre response, please join us at a Simple Action day next  Continue Reading »