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Tag Archives: plain English

The Consumer Rights Act 2015: the end of small print?

Last week the new Consumer Rights Act 2015 came into force. One notable provision is that it acknowledges the problem of small print. Plain English has actually been mandated for some time, in theory at least. The Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs) stated that:  “7.—(1) A seller or supplier shall ensure that  Continue Reading »

Simple truths about small print

I recently posted about the work of Ivan Horabin and Brian Lewis on flow charts to display complex rules and regulations. Their 1978 book Algorithms includes some sharp observations about our attitude to rules that have become so complex we can’t possibly understand them (the bold emphasis is mine). It is obvious that a person  Continue Reading »

Dumbing down? I wish…

If you google ‘Quentin Letts’, ‘Daily Mail’ and ‘dumbing down’ you get more than one result. Last week he was reporting concerns that parliamentary bills were being formatted too clearly. In a piece entitled ‘Dumbed-down parliamentary Bills should be in plain English…rather than just plain daft’ Letts reports on concerns raised by a member of the  Continue Reading »