Jenny Waller is an information writer and educator, who has worked extensively in industry, managing change communications programmes and developing information architecture for sets of complex content. She is an experienced teacher and trainer and developed the Cert HE in Information Design at Reading University. She has an MBA from Cranfield University and is completing a PhD at the University of Reading.
John Willmer is Head of Customer Information at HM Revenue & Customs. His information design team is a major document producer, and he has been a consistent supporter of the Simplification Centre and an invaluable source of advice about information design skills needed in the workplace. His team has worked closely with us to develop innovative information design training.