We're a non-profit, promoting clear information for citizens and customers.
Our lives are run by complex information – forms, contracts, bills, user guides, and so on.
Many of us struggle with documents and websites. We make mistakes because we're rushed, over-optimistic, sick, confused or worried. Or perhaps we just aren't confident with reading.
The Simplification Centre helps organisations to make complex information clear, through guidance, advocacy, education and research.
We go beyond plain English, and use design thinking, typography, diagramming and testing to make information better.
We've had a lot of requests to move the summer school online while the pandemic lasts. So this week we got together with a group of past participants to plan how to do it.
Read on...Is really a big deal that no one can understand the small print? Would they really want to read it if it were larger, shorter and clearer? Or are they not entitled to trust brands and regulators – the usual strategy for most people?
Read on...Our new paper ‘Contract design for humans: preventing cognitive accidents’ argues that the issue of legalese and the small print is about duty of care and risk assessment, not just clear language and design.
Read on...