What are we expected to do with information we are given – there's an often overlooked distinction between memory, understanding and use of documents.
"Designing for inclusive environments – how information design connects the dots". Veronika Egger will give a guest lecture to the Information Design Summer School on June 22 at 12 noon (UK). It's open to all.
We've had a lot of requests to move the summer school online while the pandemic lasts. So this week we got together with a group of past participants to plan how to do it.
Is really a big deal that no one can understand the small print? Would they really want to read it if it were larger, shorter and clearer? Or are they not entitled to trust brands and regulators – the usual strategy for most people?
Our new paper ‘Contract design for humans: preventing cognitive accidents’ argues that the issue of legalese and the small print is about duty of care and risk assessment, not just clear language and design.
It's been called the 'greatest lie' – we're constantly being asked to confirm that we have 'read and understood' stuff we can't possibly read and will never understand. But here's a wording we could all agree to.
Sans Forgetica, a font designed to improve memory for what you've read, was announced by the Australian university RMIT in 2018 with a major publicity drive... but before the research results had been peer-reviewed. They still have not appeared, but studies by other scholars have now appeared, with negative results. It turns out that whole project was devised by RMIT's advertising agency to generate interest amongst prospective students.
What academic disciplines are relevant to information designers and why.
Last July the Behavioural Insights Team in the UK reported on a remarkably thorough study of evidence-based ways to improve the understanding of consumer contracts. Seems very welcome but there are problems lurking beneath the surface
We're very happy to partner with Protecture to present a workshop on the design of privacy information. It's on 20 November 2019 in Bristol.
Visualising legal and regulatory text is quite a current issue. But it's actually quite an old idea. One of the pioneers was Brian LewIs who co-authored pioneering work on flow charts and algorithms in the 1960s.
What finally happened to that 2016 government consultation about the small print... not much it seems.
We've just finished the 2019 summer school. This person's comment is typical: 'The Summer School changed the way I think about how I communicate. It’s a great opportunity to learn from experts in their field and from working on real-work projects with people who face similar problems to me.'
We've updated our website, which had become very old and creaky. The new one doesn't look too different but is responsive. It's a soft launch so forgive the inevitable bugs and let us know if you spot any problems - we've launched without being able to test on all devices.
Several people got in touch about Sans Forgetica, and it seems that this is not the first time sub-legible fonts have been used in attempts to affect cognition. Unfortunately the earlier studies could not be replicated, and there are conclusions to be drawn about the wisdom of extrapolating the results of experiments to the real world too quickly.
Newspapers the world over have featured a new font developed by RMIT, the Australian university, which claims to aid learning. It’s got a great name, Sans Forgetica, but its designer’s claim sounded preposterous enough for me to check it wasn’t published on 1 April. Designed to be slightly illegible, it slows readers down, and the claimed effect is that they learn more, using a principle known as ‘desirable difficulty’. We're looking for the evidence.
The 2018 Information Design Summer School ws held in the fabulous architecture studio at the University of Bath. It's an intensive week of lectures, discussions, and group-working. The projects are based on real problems brought to the summer school by participants, or by outside 'clients'.
In 2016 there was a government consultation on terms and conditions, but nearly two years later there is still no report about what was found. The government is obviously distracted by other things at the moment, but it's important they get consumer protection right if we're not going to have the EU to stand up for it in future.
If you ever wondered what the point is of the garbled 'small print' at the end of radio ads, it's now official - there is no point to it at all.
Legislators from time to time make efforts to make the law clearer. Here we point to an objection to simplification raised in the House of Lords in 2012. It's the usual dumbing-down thing, but contains an important truth: that to simplify is to demand the reader's trust.
Most of us routinely lie, perhaps even commit perjury, when we click on a declaration that says 'I have read and understood the terms and conditions'. I've always loved this declaration from the AA, when I joined online a few days back: I confirm you have informed me of the importance of reading these before I buy.
When a book comes out with this title, we have to review it on the Simplification Centre website. It's by Ken Segall who worked for Apple's advertising agency for many years. The simple design of Apple's products and user experience was the vision of one man, with a small group of trusted colleagues. Perhaps alone in the world of big brands, Apple does not believe in doing customer research before launching a new product, although they often respond to critical feedback once a product is launched.
There's no standard design for US ballot papers, so civicdesigning.org have developed a set of four field guides to help election officials design, write and test ballot papers to ensure that when it comes to voting day, the vote a voter makes is the one they mean.
Companies like to claim their stuff is simple, but it needs to go beyond the headline. Check out this example from LloydsTSB
Some concepts are best expressed visually – here's a nice example of graphics used in a leaflet telling householders about responsibility for drainage.
Read on...